A.Lifetime customer value (LCV)

B.Return on investment (ROI)

C.Internal rate of return (IRR)

D.Net present value (NPV)

A.Emphasize their internal negative factors.

B.Publish their internal positive factors.

C.Control external negative factors.

D.Take advantage of external positive factors.

A.Conversion of overhead costs to assets

B.Conversion of assets to equity

C.Conversion of overhead costs to liabilities

D.Conversion of assets to overhead costs

A.Buy-back contracts

B.Blanket purchase order

C.Business-to-business integration software

D.Advanced planning and scheduling (APS)

A.Return on investment (ROI)

B.Corporate culture

C.Security

D.Technology barriers