A.online catalog.

B.value-added network (VAN).

C.customer portal.

D.customer relationship management (CRM).

A.reclaim substantial value from returned items by recycling.

B.minimize the number of returned items by involving product design and demand forecasting.

C.physically transport returned items by using an efficient transportation mode.

D.reduce the cost of returned items by refusing to accept items that should not be returned.

A.improve competitive advantage through cost control.

B.maximize security for customer shipments.

C.minimize the impact of natural disasters.

D.avoid manufacturing downtime due to material shortages.

A.Producing schedule broadcasts for suppliers

B.Tracking truck locations on cross-country deliveries

C.Providing paperless invoicing of goods

D.Facilitating timely and accurate data acquisition

A.production control system that determines priorities of in-process work.

B.process whereby sales, marketing, and operations determine what products will be sold and what resources will be required for production.

C.framework for organizing, defining, and standardizing business processes to use its internal knowledge to seek external advantage.

D.software module used to determine whether sufficient capacity is available to ship customer orders on time.