The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process-improvement initiatives in various service and industrial settings. One of the key responsibilities of a CMQ/OE is to establish and monitor customer/supplier relations. By actively involving key customers and suppliers, organizations can gather valuable input that informs the establishment of metrics and goals for driving performance improvement. Understanding customer needs, expectations, and feedback helps organizations set relevant and meaningful performance targets. Similarly, insights from suppliers can contribute to effective supply chain management and overall organizational excellence. Therefore, key customer and supplier input plays a crucial role in shaping performance metrics and goals2.
References:
* ASQ Certified Manager of Quality/Organizational Excellence
* ASQ Manager of Quality/Organizational Excellence Certification CMQ/OE
* CMQ/OE Body of Knowledge

A companywide quality management system encompasses the formal structure, processes, and practices that an organization establishes to ensure consistent quality across all its functions and activities. It involves strategic planning, policy development, process improvement, and alignment with customer requirements. By implementing such a system, organizations can achieve long-term success through customer satisfaction and continuous improvement2.
References:
* ASQ Certified Manager of Quality/Organizational Excellence
* Total Quality Management (TQM): What is TQM? | ASQ