Which of the following actions or techniques is MOST useful in determining the original fundamental cause of a product or process nonconformance?

To be effective, a corrective and preventive action system must have

Consider the following statement:
"A defect which might affect the appearance or general function of essential parts" This definition describes a seriousness classification described as

Two advantages of process mapping are the ability to
I. Visualize the process being described.
II. Discover manufacturing problems only.
III. Discover quality problems only.
IV. Check current processes for duplication or redundancy.

The term "quality audit" can refer to the appraisal of the quality system of
I. An entire plant or company.
II. One product.
III. One major quality activity.