Online Access Free Apple.9L0-005.v2026-04-17.q37 Practice Test (Page 8)

9L0-005 Exam Question 31

A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to?

A.Discussions

B.Service manual

C.Downloads

D.User's manual

9L0-005 Exam Question 32

Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A.What operating system are you using?

B.Did you turn off the computer improperly?

C.Is this the first time you have had this problem?

D.What is the issue?

9L0-005 Exam Question 33

A Mac Pro sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A.Hold the eject button down for several seconds to reset the application.

B.Press the power button for several seconds to try shutting the computer down.

C.Disconnect the power cord and the backup battery for several minutes to reset the SMC.

D.Hold the mouse button down for several seconds to regain cursor control.

9L0-005 Exam Question 34

The two primary goals of troubleshooting are _____ and _____. SELECT TWO

A.using as many parts as possible

B.running as many diagnostics as possible

C.repairing a product quickly

D.repairing a product properly

E.repairing a product cheaply

9L0-005 Exam Question 35

A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A.Replace the logic board.

B.Replace the internal hard drive with a known-good hard drive.

C.Try to start up from a bootable CD or DVD.

D.Reinitialize the hard disk and reinstall the Mac OS.

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9L0-005 Exam Question 31

9L0-005 Exam Question 32

9L0-005 Exam Question 33

9L0-005 Exam Question 34

9L0-005 Exam Question 35

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