6210 Exam Question 16
A customer has purchased Avaya Aura Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.
Where is Open Queue initially enabled in AACC?
Where is Open Queue initially enabled in AACC?
6210 Exam Question 17
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?
6210 Exam Question 18
To ensure resiliency, you have been asked to add an additional license manager to the network.
Which licensing type supports an additional license manager?
Which licensing type supports an additional license manager?
6210 Exam Question 19
Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?
6210 Exam Question 20
Avaya Aura Contact Center (AACC) uses Avaya Aura Media Server (AAMS) media processing capabilities.
When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)
When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)
