Which tool has an option to debug the TLS handshake between the server and the client?

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Which two methods can be used to determine the status of the Switch/CTI Link between Avaya Aura Communication Manager (CM) and Avaya Aura Application Enablement Services (AES)? (Choose two.)

Which statement about Instant Message and Presence delivery to a SIP Remote Worker is true?

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.
Which tool was used, and which symptoms were visible that pointed to this issue?