For a Hot Desking user, the Extension configuration area must be configured. Hot Desking allows users to log into any available desk phone using their extension number, and this configuration ensures that the correct extension is available for use when they log into a phone.

To enable the secondary dial-tone for outgoing calls, a short code can be configured to provide this function.

To troubleshoot ISDN/PRI calls that are getting dropped, the appropriate tool is System Monitor with ISDN L3 filter options enabled. This tool allows you to monitor the ISDN signaling and get detailed insights into the Layer 3 (L3) messages, which are crucial for diagnosing issues with ISDN/PRI calls.

The Avaya Workplace client is designed to support employees who are frequently off-site or on the road by providing seamless communication. It offers features such as voice, video, messaging, and conferencing, allowing users to stay connected regardless of their location. The application works across different devices, including smartphones, laptops, and desktops, providing a unified communication experience.