Online Access Free Avaya.78950X.v2022-03-04.q23 Practice Test (Page 5)

78950X Exam Question 16

Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?

A.ACCS Administrator password

B.IP Office System password

C.CCMA Login ID password

D.Agent Login ID password

78950X Exam Question 17

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)

A.The service was disabled because it is not being used.

B.The service is not licensed.

C.The service is in the process of shutting down.

D.The patches for that service are out of date.

78950X Exam Question 18

Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)

A.The SIP extension must be In the same number range as the agent telephone numbers.

B.A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).

C.The SIP extension type must be H.323.

D."Call Waiting On" must be enabled to allow the system to handle more than one call at a time.

78950X Exam Question 19

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

A.Logging into the corporate email server and sending the auto-reply

B.Applying the rules engine to determine what skillset to queue the contact to

C.Saving email attachments to the appropriate folder

D.Retrieving email messages from the corporate email server

78950X Exam Question 20

Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

A.CCMM

B.CCMA

C.CCMS

D.CCT

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