A.Saving email attachments to the appropriate folder

B.Applying the rules engine to determine what skillset to queue the contact to

C.Retrieving email messages from the corporate email server

D.Logging into the corporate email server and sending the auto-reply

A.After releasing the call, the agent must go Ready before entering the After Call Work state.

B.When the agent releases the skillset call, they are automatically placed in an After Call Work state.

C.The skillset call is released and the agent goes Into After Call Work state.

D.The agent goes into a Walk Away state.

A.Walk Away Reason code

B.Post Call Processing Reason code

C.Activity code

D.Not Ready Reason code

A.An Access Class will limit the Launchpad links a user may access.

B.Access Classes will be used to limit a user to specific report groups.

C.The Access Class will be used to limit the user to report on specific contact center agents.

D.The Access Class will prevent a user from modifying skillset properties.

A.Unicast

B.Anycast

C.Multicast

D.Broadcast