A.Considering perspectives.

B.Evaluating the options.

C.Analysing the needs

D.Defining the requirements.

A.Year 4.

B.Year 3.

C.The project does not pay back within the four year period

D.Year 2.

A.As a Technology Development activity

B.As an Inbound Logistics activity

C.As a Sales and Marketing activity

D.As a Service activity.

A.Data-finding.

B.Idea-finding.

C.Solution-finding.

D.Acceptance-finding.

A.Prototyping,

B.Shadowing.

C.Scenario analysis.

D.Workshops.