A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?
Correct Answer: C
PC-BA-FBA-20 Exam Question 42
Which of the following investigation techniques involves following a user for one or two days in order to find out what a particular job entails?
Correct Answer: A
PC-BA-FBA-20 Exam Question 43
Which of the following BEST describes the cause of a bottleneck in a business process?
Correct Answer: D
PC-BA-FBA-20 Exam Question 44
What is the PRIMARY purpose of a benefits plan?
Correct Answer: C
A benefits plan outlines how the anticipated benefits of a project or change initiative will be achieved, tracked, and managed. Its primary purpose is to ensure that benefits are realized as planned. Key Considerations: Tracking Changes to Requirements: A benefits plan focuses on benefits realization, not changes to requirements. Quantifying Intangible Benefits: While intangible benefits may be included, the primary focus is on managing all benefits, tangible and intangible. Tracking and Managing Benefits Realisation: The benefits plan provides a structured approach to monitor progress and ensure benefits are delivered. Publishing to Shareholders: While stakeholders may review the plan, its primary purpose is internal management, not external communication. Evaluation of Each Option: A . It provides a firm basis for tracking the benefits of making changes to requirements: The benefits plan focuses on overall benefits realization, not specifically on changes to requirements. Conclusion: This is not correct . B . It quantifies intangible benefits that could not be quantified when the business case was presented: While intangible benefits may be included, this is not the primary purpose of the plan. Conclusion: This is not correct . C . It provides a firm basis for tracking the business benefits and managing their realisation: This accurately describes the primary purpose of a benefits plan. Conclusion: This is correct . D . It is published to shareholders to show that their investment made will result in tangible benefits for the organisation: The benefits plan is primarily for internal use, not external reporting. Conclusion: This is not correct . Final Recommendation: The primary purpose of a benefits plan is: C . It provides a firm basis for tracking the business benefits and managing their realisation.
PC-BA-FBA-20 Exam Question 45
In which of the following circumstances is supplier power high?