Correct Answer: C
The POPIT model is a holistic framework used in business analysis to ensure that all aspects of the business system are considered when investigating a situation or implementing a change. The acronym stands for People, Organisation, Processes, Information, and Technology. Therefore, the two 'P' components of the model are People and Processes. 'People' relates to skills, motivation, job roles, and culture. 'Processes' refers to the defined procedures, activities, and tasks carried out to deliver the business service. Ensuring that changes are successful requires addressing all five components, as a change in one area (e.g., a new IT system) invariably impacts the other areas (e.g., the skills of the People, or the Information required).
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Holistic View of the Business System, POPIT Model)