The first step in assessing energy performance iscollecting and tracking data. This foundational step allows for a clear understanding of the current energy usage, which is essential for setting a baseline and subsequently benchmarking performance or setting energy goals.

Answer Based on the Scenario:
From the scenario:
"There is only one set of public restrooms on the west side of the floor. The potential occupant would like to have the windows restored and two sets of public restrooms totaling 2,000 square feet." This indicatesmodifications to restroomsare being planned, andADA (Americans with Disabilities Act) complianceis a standard,mandatory pre-leasing evaluationfor any restroom renovations or additions in commercial spaces to ensure accessibility.

Customer servicehas the greatest influence on tenant lease renewals. Tenants are more likely to stay when they feel their concerns are addressed promptly and professionally. Good communication, quick maintenance response, and a positive relationship with management play a crucial role in tenant satisfaction and retention.

Analysis:
* A. Bid:Bidding is whencontractors estimatethe cost based on already established specs - not where the cost is originally determined.
* B. Construction:By this point, the cost has already been set and contracts awarded.
* C. Design:#This is whereproject specificationsare created, andinitial cost estimatesare established.
Decisions made here significantly impact overall cost.
* D. Occupancy:This is post-construction and not related to cost estimation.

Ause clausedefines how tenants can use their leased space and shared amenities. Including specific language in the lease to limit or manage tenantaccess ensuresfair use of common areasand prevents misuse that affects other tenants.