Online Access Free CIPS.L5M8.v2026-04-14.q37 Practice Test (Page 9)

L5M8 Exam Question 36

Which of the following situations would be considered a'soft'problem?

A.a technical problem with a system

B.a shift in culture leading to changing buying habits of customers

C.a delivery of vital materials has been lost in transit

D.a manager has been found guilty of bribery

L5M8 Exam Question 37

Zoe is a Manager at Friends Incorporated. The company is undergoing a major change to working practices, and Zoe has noticed that several of her team seem cynical about the changes. What should Zoe do?Select TWO

A.cynical employees are a problem so should be dealt with via the disciplinary route

B.highlight key achievements of the company and areas where the change has been successful

C.allow for upwards communication and for staff to ask any questions

D.there is nothing Zoe can do as the Psychological Contract is under strain

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L5M8 Exam Question 36

L5M8 Exam Question 37

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