Correct Answer. A. ipconfig /release followed by ipconfig /renew Using ipconfig /release followed by ipconfig /renew is the correct procedure for releasing the current IP configuration and then requesting a new IP address from the DHCP server. This can resolve conflicts and refresh network settings on a device.
Option B is incorrect because renewing an IP address before releasing it does not address potential conflicts as the existing address might be retained.
Option C is incorrect because ipconfig /all only displays configuration details without making any changes to resolve conflicts.
Option D is incorrect because ipconfig /flushdns clears the DNS cache, which is unrelated to IP address conflicts on the network.

Correct Answer. B. Advise the user to close or minimize the window containing the sensitive information Advising the user to handle sensitive information appropriately maintains the integrity of the support session while protecting the user's privacy and data security.
Option A is incorrect because ignoring visible sensitive information can breach confidentiality obligations.
Option C is incorrect because ending the session abruptly may not be necessary and could interrupt important support tasks.
Option D is incorrect as taking control to close applications could infringe on user privacy and trust.

Correct Answer. B. The status of the DHCPv6 scope on the DHCP server If a device only has a link-local address and cannot access the Internet, it's critical to verify the DHCPv6 server is active and correctly configured to assign global unicast addresses.
Option A is incorrect. Configuration settings may affect connectivity but are not the primary concern if only link-local addresses are being assigned.
Option C is incorrect. Link status would affect all network connectivity, not just global address assignment.
Option D is incorrect. IPv6 forwarding is important but would not cause a device to only have a link-local address.

Correct Answer. B. Ignore the email and reach out to your colleague through a verified communication channel to confirm the request Ignoring the email and confirming the request through a trusted communication channel ensures you do not fall prey to potential phishing attempts. Verifying the authenticity of the request before sharing sensitive information is crucial for safeguarding data.
Option A is incorrect. Clicking on the link without verifying the request may lead to exposing sensitive information to unauthorized parties.
Option C is incorrect. Replying with sensitive information without confirming the request's legitimacy could result in data compromise.
Option D is incorrect. Involving your manager without confirming the request first may lead to unnecessary delays and potential miscommunication. It's essential to confirm the legitimacy of the request before escalating the issue.

MDM solutions let IT enforce security policies - such as requiring device encryption, up-to-date OS versions, PIN/passcode rules, and approved apps - before allowing mobile devices to connect to corporate networks or access company data.