Online Access Free Cisco.500-052.v2024-03-28.q96 Practice Test (Page 4)

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

A.Plot and view performance data.

B.Monitor the replication status of historical data store.

C.Monitor the Cisco Unified CCX CTI port status and take corrective action.

D.Download log files from Cisco Unified CCX nodes.

E.Check the number of active calls in the Cisco Unified CCX system.

F.Monitor the WAN link status.

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

A.Premium only

B.Enhanced and Premium only

C.Standard, Enhanced, and Premium

D.Cisco Unified Contact Center Express does not support an embedded Internet browser

The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions? (Choose three.)

A.Download log files from Cisco Unified CCX nodes.

B.Plot and view performance data.

C.Monitor the replication status of historical data store.

D.Check the number of active calls in the Cisco Unified CCX system.

E.Monitor the Cisco Unified CCX CTI port status and take corrective action.

F.Monitor the WAN link status.

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

A.ICM steps

B.database steps

C.email steps

D.document steps

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

A.The Home tab hosts the gadget.

B.The My Statistics tab hosts the gadget.

C.The gadget to initiate or accept a call is common and is not tied to a specific tab.

D.The Manage Customer tab hosts the gadget.

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