Online Access Free Cisco.500-443.v2024-06-10.q67 Practice Test (Page 11)

Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?

A.Administrative scripts can run more than one time per second.

B.Administrative scripts can use an ICM Gateway node.

C.Administrative scripts must be associated with a call type.

D.Administrative scripts can use a DB Lookup node.

Which three rules apply when configuring agent teams? (Choose three.)

A.All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.

B.An agent can be a member of only one agent team.

C.All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.

D.An agent can be a member of multiple agent teams.

E.An agent team can have multiple primary supervisors but can only be a member of one teams.

F.An agent team can have only one primary supervisor but can be a member of multiple teams.

G.An agent team can have multiple primary supervisors.

H.An agent team can have only one primary supervisor.

Refer to the exhibit.

The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

A.dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

B.route pattern configured for survey DN

C.dialed number configured for UCCE scripts

D.dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

E.dial peer configured for survey DN

What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Peripheral Gateway in UCCE?

A.To handle incoming customer interactions

B.To manage and control the UCCE system components

C.To provide real-time statistics on call center performance

D.To interface with external systems and devices, such as PBXs and IVRs

Which of the following tools can be used to troubleshoot common UCCE issues related to CTI connectivity? (Select all that apply)

A.Cisco Unified Contact Center Enterprise Administration (CUCEA)

B.Cisco Unified Communications Manager (CUCM)

C.Cisco Unified Intelligence Center (CUIC)

D.Cisco RTMT (Real-Time Monitoring Tool)

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