Online Access Free Cisco.500-443.v2024-06-10.q67 Practice Test (Page 2)

Which of the following tools can be used to troubleshoot common UCCE issues related to call center performance? (Select all that apply)

A.Cisco Unified Contact Center Enterprise Administration (CUCEA)

B.Cisco Unified Intelligence Center (CUIC)

C.Cisco Unified Communications Manager (CUCM)

D.Cisco RTMT (Real-Time Monitoring Tool)

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

A.Send to originator is not enabled.

B.Incorrect media file name.

C.Primary VRU peripheral gateway is out of service.

D.VRU PIM just got out of service.

E.No network VRU is configured for the routing client.

What are two ways to access UCCE/PCCE Servers? (Choose two.)

A.Secure Shell (SSHW1

B.Microsoft RDP

C.Web browser to access Web Administration tool

D.ICA

E.RAW

What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Serviceability in UCCE?

A.To handle incoming customer interactions

B.To manage and control the UCCE system components

C.To provide real-time statistics on call center performance

D.To manage and monitor UCCE system services and components

Which of the following are examples of UCCE historical reports? (Select all that apply)

A.Service Level Agreement (SLA. Reports

B.Agent State Summary

C.Real-Time Queue Statistics

D.Call Type Summary

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