Online Access Free Cisco.820-605.v2024-09-02.q104 Practice Test (Page 14)

820-605 Exam Question 61

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?

A.service introduction to confirm that they know how to submit service issues at the go live

B.Quarterly Success Review build and delivery

C.additional features that will align with the business outcomes

D.customer's stakeholders and their business outcomes

E.initial user group identified and their use cases confirmed

820-605 Exam Question 62

Which type of KPl is of the most interest to Customer Success?

A.business KPIs that define progress to the Business Outcome

B.sales KPIs for revenue generation

C.OPEX KPIs that define the operational costs of the company

D.IT services KPIs for operations

820-605 Exam Question 63

What is the value proposition of customer success for customers?

A.business vision support

B.technical assistance prioritization

C.incremental rewards

D.external publicity

820-605 Exam Question 64

Refer to the exhibit. Which initial action does a Customer Success Manager take?

A.Share the report with the customer point of contact for license types B and D and determine causes

B.Provide trending information on license types B and D and share with all stakeholders

C.Run analysis on all the license types used by the customer on all platforms

D.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

820-605 Exam Question 65

From a Customer Success perspective, which reason to monitor your customer's health is the most important?

A.Understanding your customer's health directly enables renewals.

B.It allows the customer to identify unused licenses so they can be addressed via a service improvement plan.

C.It provides the opportunity to address any changes in the customer's experience or actions around the solution.

D.It gives the customer valuable insight so they can automatically renew critical services on time.

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820-605 Exam Question 61

820-605 Exam Question 62

820-605 Exam Question 63

820-605 Exam Question 64

820-605 Exam Question 65

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