A user needs to transfer some information from a work computer to a server. The user plugs a personal USB into the computer but is denied access to save information on the storage medium due to the security policy. This is an example of:

A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?

A user calls the help desk to report issues with multiple pop-ups and degraded PC performance.
The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?

A technician scans a computer for malware, and it comes back clean each time.
However, the user still sees suspicious activity from the computer.
Which of the following should the technician check for NEXT?

A smartphone user receives notice that a threshold for high-speed data usage, despite the user's usage behaviors being unchanged from previous periods. Which of the following troubleshooting steps should the user take FIRST?