220-1101 Exam Question 81

A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?
  • 220-1101 Exam Question 82

    A user reports that a PC occasionally fails to start. The user restarts the PC, but the performance is degrading.
    The technician hears a strange repetitive ticking noise coming from the PC. Which of the following should the technician do first?
  • 220-1101 Exam Question 83

    A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:
    Paper Jam, Jam in fuser.
    Which of the following is the MOST efficient next step the technician should complete?
  • 220-1101 Exam Question 84

    Which of the following is a scenario in which an F-type connector would be used?
  • 220-1101 Exam Question 85

    A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
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