Comprehensive and Detailed Explanation From Exact Extract:
These symptoms strongly suggest malware activity-likely from the newly installed app. The first action should be torun a malware scanto detect and isolate malicious software.
FromQuentin Docter - CompTIA A+ Study Guide:
"Signs of malware infection include rapid battery drain and overheating. The first step should be a malware scan using trusted mobile antivirus apps."

Comprehensive and Detailed Explanation From Exact Extract:
The Linux machine likely formatted the drive in a file system like ext4, which Windows cannot natively read.
Reformatting the drive toexFATallows cross-platform compatibility.
FromAll-in-One Exam Guide:
"When migrating data between OSes, using a file system like exFAT ensures compatibility. Windows cannot read Linux-native file systems such as ext4 without third-party tools."

Comprehensive and Detailed Explanation From Exact Extract:
Mobile Device Management (MDM) is used to control, monitor, and enforce policies on mobile devices. It allows IT teams to restrict app installations, push approved apps, and monitor device compliance. Deploying MDM would prevent unauthorized applications, such as password crackers, from being installed on company- managed devices.
A: Group Policy is for managing Windows environments and not applicable to smartphones.
B: PAM (Privileged Access Management) controls administrative access, not app installation.
C: Anti-malware can help detect malicious apps but doesn't prevent their installation proactively.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast common security measures and tools.
Study Guide Section: Mobile Device Management (MDM) capabilities - app control, security enforcement

Comprehensive and Detailed Explanation From Exact Extract:
Standard Operating Procedures (SOPs) define the mandatory steps and expectations technicians must follow during support calls. This includes documentation standards such as logging user info, asset details, and issue descriptions in the ticketing system. Implementing SOPs ensures consistency and accountability.
A: SLAs define response/resolution times but not documentation practices.
B: Call categories organize types of issues but don't guide technician actions.
D: Knowledge base articles provide solutions to known problems but don't ensure proper ticket documentation.
Reference:
CompTIA A+ 220-1102 Objective 4.2: Summarize best practices associated with types of documentation and support systems information.
Study Guide Section: Documentation practices, SOPs, ticketing protocols

Comprehensive and Detailed Explanation From Exact Extract:
Thepowercfg commandis a built-in utility for controlling power settings including hibernation. It can be used in scripts and does not require domain access.
FromQUENTIN DOCTER - COMPTIA A+ COMPLETE study GUIDE:
"The powercfg command provides granular control of power settings, useful for scripting and configuring systems without Group Policy access."