Explanation
This is because the homegrown identity management system is not consistent with best practices and leaves the institution vulnerable, which means it needs to be replaced with a more secure and reliable solution. A new IAM system/vendor should be able to provide features such as role-based access control, two-factor authentication, auditing, and compliance that can enhance the security and efficiency of the identity management process. A requirements document can help define the scope, objectives, and criteria for selecting a suitable IAM system/vendor that meets the needs of the institution.

Explanation
A Service Level Agreement is a contract between a service provider and a customer that outlines the level of services to be provided, the metrics by which those services will be measured, and how the agreement will be managed by both parties. SLAs also include provisions for dispute resolution and for the termination of the agreement.

Explanation
A VPN (virtual private network) can provide secure connectivity for remote users to access servers hosted by the cloud provider. A CASB (cloud access security broker) can enforce policies and controls for accessing SaaS applications. A secure web gateway can monitor and filter user browser activity to prevent malicious or unauthorized traffic. Verified References:
https://partners.comptia.org/docs/default-source/resources/casp-content-guide
https://www.comptia.org/blog/what-is-a-vpn