Explanation
The network environment is the set of network devices, connections, protocols, and configurations that enable communication and data transfer between different systems and applications. The network environment can affect the performance of a virtual desktop infrastructure (VDI) by influencing factors such as bandwidth, latency, jitter, packet loss, and congestion. Poor network performance can result in slow or unreliable application delivery, degraded user experience, and reduced productivity. Therefore, troubleshooting the network environment should be the first step for a VDI administrator who receives reports of poor application performance. References: CompTIA Cloud+ Certification Exam Objectives, page 17, section 3.4

Explanation
The maximum transmission unit (MTU) is the largest size of a packet or frame that can be sent over a network.
Decreasing the MTU size on both servers can reduce the network delay between them, as it can reduce the fragmentation and reassembly of packets, improve the transmission efficiency, and avoid packet loss or errors.
Decreasing the MTU size can also avoid taxing other system resources, as it does not require additional CPU, memory, or disk resources. References: CompTIA Cloud+ Certification Exam Objectives, page 16, section 3.2

Explanation
Raising a problem ticket is the first action that the administrator should take while working on the resolution of a security issue on the OS of a VM that is running a facility-management application in a cloud environment. A problem ticket is a record of an incident or issue that affects or may affect the normal operation or performance of a system or service. A problem ticket contains information such as description, priority, status, root cause, solution, etc., that can help to track and manage the problem resolution process.
Raising a problem ticket can help to communicate and document the security issue, assign responsibility and accountability, monitor progress and performance, and prevent recurrence.