The cable type that the technician created is a crossover cable. A crossover cable is a type of twisted-pair cable that has the transmit and receive pairs reversed on one end. A crossover cable is used to connect two devices of the same type, such as two switches or two computers, without using a hub or a switch. A crossover cable can be made by crimping one end of the cable with TIA/EIA-568A standard and the other end with TIA/EIA-568B standard, or vice vers a. These standards define the color coding and pin assignments for RJ-45 connectors on twisted-pair cables. Reference: CompTIA Network+ N10-008 Certification Study Guide, page 53; The Official CompTIA Network+ Student Guide (Exam N10-008), page 2-4.

A Service-level agreement (SLA) is a document that outlines the responsibilities of a cloud service provider and the customer. It typically includes the agreed-upon availability of the cloud service provider, the expected uptime for the service, and the cost of any downtime or other service interruptions. Consulting the SLA is the best way for the management team to determine the promised availability of the cloud provider. Reference: CompTIA Cloud+ Study Guide, 6th Edition, page 28.

A toner is a tool that generates an audible signal that can be traced by a probe. A network technician can use a toner to identify the appropriate patch panel port by connecting the toner to one end of the patch cord and using the probe to scan the patch panel until the signal is detected. A toner is the easiest way to identify the patch panel port when the patch panel is not labeled, as it does not require a laptop, a cable tester, or a visual fault locator. A toner can also be used to locate breaks or shorts in a cable, or to verify continuity.
Reference:
Using a Toner and Probe - CompTIA Network+ Certification (N10-008): The Total Course Video CompTIA Network+ Certification Exam Objectives, page 141

First Hop Redundancy Protocol (FHRP) provides a failover mechanism for the default gateway, allowing a backup gateway to take over if the primary gateway fails. Reference: CompTIA Network+ Certification Study Guide, Chapter 4: Infrastructure.

IDS stands for intrusion detection system, which is a network appliance that monitors network traffic and alerts administrators of any suspicious or malicious activity. An IDS can warn of unapproved devices that are accessing the network by detecting anomalies, signatures, or behaviors that indicate unauthorized access attempts or attacks. Reference: https://partners.comptia.org/docs/default-source/resources/comptia-network-n10-008-exam-objectives-(2-0), https://www.cisco.com/c/en/us/products/security/what-is-an-intrusion-detection-system-ids.html