Explanation
An incident response plan is a set of procedures and guidelines that defines how an organization should respond to a security incident. An incident response plan typically includes the following phases: preparation, identification, containment, eradication, recovery, and lessons learned.
If the help desk has received calls from users in multiple locations who are unable to access core network services, it could indicate that a network outage or a denial-of-service attack has occurred. The network team has identified and turned off the network switches using remote commands, which could be a containment measure to isolate the affected devices and prevent further damage.
The next action that the network team should take is to initiate the organization's incident response plan, which would involve notifying the appropriate stakeholders, such as management, security team, legal team, etc., and following the predefined steps to investigate, analyze, document, and resolve the incident.
The other options are not correct because:
A: Disconnect all external network connections from the firewall. This could be another containment measure to prevent external attackers from accessing the network, but it would also disrupt legitimate network traffic and services. This action should be taken only if it is part of the incident response plan and after notifying the relevant parties.
B: Send response teams to the network switch locations to perform updates. This could be a recovery measure to restore normal network operations and apply patches or updates to prevent future incidents, but it should be done only after the incident has been properly identified, contained, and eradicated.
C: Turn on all the network switches by using the centralized management software. This could be a recovery measure to restore normal network operations, but it should be done only after the incident has been properly identified, contained, and eradicated.
According to CompTIA Security+ SY0-601 Exam Objectives 1.5 Given a scenario, analyze indicators of compromise and determine the type of malware:
"An incident response plan is a set of procedures and guidelines that defines how an organization should respond to a security incident. An incident response plan typically includes the following phases: preparation, identification, containment, eradication, recovery, and lessons learned." References: https://www.comptia.org/certifications/security#examdetails
https://www.comptia.org/content/guides/comptia-security-sy0-601-exam-objectives

Explanation
To determine the total risk an organization can bear, a technician should review the organization's risk tolerance, which is the amount of risk the organization is willing to accept. This information will help determine the organization's "cloud-first" adoption strategy. References: CompTIA Security+ Certification Exam Objectives (SY0-601)

Explanation
Single Sign-On (SSO) is a mechanism that allows users to access multiple applications with a single set of login credentials. References: CompTIA Security+ Study Guide 601, Chapter 6

Explanation
A data collector is a person or entity that collects personal data from individuals for a specific purpose. A data collector may or may not be the same as the data controller or the data processor, depending on who determines the purpose and means of processing the data and who actually processes the data.

Explanation
Shoulder surfing is a social engineering technique that involves looking over someone's shoulder to see what they are typing, writing, or viewing on their screen. It can be used to steal passwords, PINs, credit card numbers, or other sensitive information. In this scenario, the contractor used shoulder surfing to overhear the customer's credit card number during a phone call.