The server's CPU is spending too much time waiting for data inputs. This can be inferred from the output of the top command, which shows the percentage of CPU time spent in different states. The wa state stands for wait, and it indicates that the CPU is idle while waiting for an I/O operation to complete. In this case, the wa state is 52.4%, which means that more than half of the CPU time is wasted on waiting for data inputs. This can cause a high I/O latency and affect the performance of the server.
The other options are not correct based on the output received from the executed command. The server's CPU is not taking too long to process users' requests, because the us state, which stands for user, is only 0.2%, which means that the CPU is barely used by user processes. The server's CPU does not show a high idle-time value, because the id state, which stands for idle, is 0.0%, which means that the CPU is not idle at all. The server's CPU value for the time spent on system processes is not low, because the sy state, which stands for system, is 33.1%, which means that the CPU is heavily used by system processes.

The snap list command is used to display the installed snaps on the system1. Snaps are self-contained software packages that can be installed and updated across different Linux distributions2. The snap list command shows the name, version, revision, developer and notes of each snap1.
The snap find command is used to search for snaps in the Snap Store, which is an online repository of snaps2. The snap install command is used to install snaps from the Snap Store or from a local file2. The snap try command is used to test a snap without installing it, by mounting a directory that contains the snap files2. These commands are not useful for verifying if a package was installed using a snap.

The tuned application is the best tool for dynamic tuning of kernel parameters, as it monitors the system and optimizes the performance under different workloads. It provides a number of predefined profiles for typical use cases, such as power saving, low latency, high throughput, virtual machine performance, and so on. It also allows users to create, modify, and delete profiles, and to switch between them on the fly. The tuned application uses the sysctl command and the configuration files in the /etc/sysctl.d/ directory to adjust the kernel parameters at runtime.
Reference
Chapter 2. Getting started with TuneD - Red Hat Customer Portal, paragraph 1 Kernel tuning with sysctl - Linux.com, paragraph 1

The /etc/sudoers file is used to configure the sudo command, which allows non-privileged users to execute commands that require elevated account permissions1. The file contains a list of users and groups that are allowed to use sudo, and the commands they can run with it. The file also defines the security policy for sudo, such as whether a password is required, how long the sudo session lasts, and what environment variables are preserved or reset.
The /etc/passwd file is used to store information about the user accounts on the system, such as their username, user ID, home directory, and login shell. The /etc/shadow file is used to store the encrypted passwords for the user accounts, along with other information such as password expiration and aging. These files are not directly related to the sudo command, and updating them will not grant a user elevated account permissions.
The /etc/bashrc file is used to set up the environment for the bash shell, such as aliases, functions, variables, and options. This file is executed whenever a new bash shell is started, and it affects all users on the system. However, this file does not control the sudo command or its configuration, and updating it will not allow a user to use commands that require elevated account permissions.

The custom.conf file grants sudo privileges to user1 and webadmin for managing the Apache web service, but it uses different commands for each of them. User1 is allowed to use systemctl to start and stop the httpd service, while webadmin is allowed to use init.d, service, or apache2ctl to restart the httpd service. However, the user1 is unable to restart the service, only start and stop it. To fix this, user1 should be able to use the same commands as webadmin, which can be achieved by listing webadmin as a group in the custom.conf file, using the syntax %groupname. This way, user1 will inherit the sudo privileges of the webadmin group, and be able to restart the Apache web service without compromising the least privilege security model.
Reference
Sudo and Sudoers Configuration | Servers for Hackers, section "Groups"
Chapter 12. Managing sudo access - Red Hat Customer Portal, section "12.1. Configuring sudo access for users and groups"