A communications plan is a document that outlines how information will be communicated during an incident response process. It defines who will communicate what information, when, how, and to whom4 A communications plan can identify who is the liaison between multiple lines of business and the public, as well as other stakeholders such as senior management, legal counsel, law enforcement, or media. A liaison is a person who acts as a link or intermediary between different parties or groups to facilitate communication and coordination.

The single loss expectancy (SLE) is a measure of the monetary loss associated with a single occurrence of a risk. The SLE can be calculated by multiplying the asset value (AV) by the exposure factor (EF), which is the percentage of loss that the asset would suffer if the risk occurred. In this case, the asset value is the revenue generated by the service, which is $1,000. The exposure factor is the impact of the attack on the server's capacity, which is 20%. Therefore, the SLE is $1,000 x 0.2 = $2001.