What is the primary challenge of the Service characteristic of Abstraction?

A template has been created that defines an IaaS capability. It will be combined with policies, constraints, and rules and added to the service catalog. The template defines a base configuration for a virtual machine but options can be made available to modify some of the configuration options.
What will be used to instantiate the IaaS instances and modify the configuration as required?

You have been hired by a large, global manufacturing company to help them plan for cloud services.
During discussions with the local employees, you document which applications are most important to the business.
You also gather and document key performance metrics. You find:
- Some applications are rarely used
- Mission critical applications require 99.99% uptime to meet the SLAs
- Corporate email is proprietary and confidential information
- Certain applications must comply with country specific regulations
What should you use to determine proper application placement?

An enterprise wishes to implement ITaaS to provide services for different business units through a service catalog.
As a cloud architect, what would you consider when designing a service catalog while keeping security in mind for this enterprise?

A cloud architect is helping a company with a new service design process. The architect notices that the company has a siloed, domain-centric IT organizational structure and is concerned about customer satisfaction.
What impact would this type of structure have on customer satisfaction?