An organization is categorizing their existing services against service characteristics to determine how ready each one might be for the catalog. Part of this effort involves looking at the following three attributes for each service characteristic: considerations, benefits, and tradeoffs.
What attributes correspond to the following characteristics: Reusable and Composable?

A research company has a large software development division. Delivery of a new code revision can take over five weeks, and re-provisioning the environment for a new development cycle takes two weeks.
The software developers need ways to accelerate project time lines, simplify software testing, and rapidly provision application development platforms. IT is working with the development organization to determine which services to offer the software developers.
Which components should IT use to support the service offering?

A large IT organization has committed to transition to ITaaS.
What changes would need to happen in the IT organization to adopt this model?

An organization is deploying services in a private cloud. Consumers are calling IT because they are seeing performance issues within the deployed services.
How should IT troubleshoot and identify these performance issues?

DRAG DROP
A company has an on-demand self-service portal.
What is the most likely sequence of events in the service catalog when an IaaS service is provisioned?