Explanation
Service Assets and configuration management - Maintain information on components and their relationships that needs to be managed to deliver services.
Incident Management - Restore cloud services to normal operational state as quickly as possible when unplanned events cause an interruption or downgrade to service quality Problem Management - Prevent incidents that share common symptoms and root causes from reoccurring, and minimize adverse impact of incidents that cannot be prevented.
Information Security Management - Prevent occurrence of incidents or activities adversely affecting the confidentially, integrity and availability of information in cloud services and service management process.