Explanation
Availability - Ensures that authorized users have reliable and timely access to cloud resources
Integrity - Ensures that unauthorized changes to information are not allowed
Accountability - Ensures users are answerable for the actions executed on the system
Confidentiality - Ensures the required secrecy of information

Explanation
It is a recurring unavailability that is characterized by an outage, then availability again, then another outage, and so on

Explanation
consumers can report incidents through a service desk. If the service desk is unsuccessful in providing
solutions against the incidents, they are escalated to other incident management support groups or to problem
management.