When deleting a user account in FortiSOAR, the user ID must be entered into the usersToDelete.txt file. This file is specifically used to list users that are marked for deletion. Once the user IDs are listed in this file, the system can process the deletion of these accounts as part of its user management operations. This method ensures that only specified users are deleted, as referenced in FortiSOAR's administrative controls.

Increasing the WAL retention size ensures that sufficient write-ahead log data is preserved for replication, allowing the secondary node to stay synchronized even over slow or high-latency connections.

The SLA Management Playbooks collection in FortiSOAR includes system-level playbooks designed to auto-populate date fields when the status of incident or alert records changes to Resolved or Closed. This functionality ensures that relevant date fields, such as resolution date or closure date, are accurately filled based on SLA criteria. By using SLA Management Playbooks, FortiSOAR automatically maintains date-related data integrity, which is essential for tracking and reporting purposes.