A.The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

B.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

C.The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

D.The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

A.Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.

B.Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.

C.Callable Time Sets provide a way to define your own time zones to associate with a campaign.

D.Callable Time Sets are used to define when a campaign starts and stops.

A.Queues are the waiting lines for interactions that are routed using ACD

B.Queues are the waiting lines for the agents who will be assigned interactions through ACD

C.Queues match agents to an appropriate interaction using ACD

D.Queues provide ACD with a means to determine the skill level requirement of an interaction

A.Recording Management

B.Cloud

C.Web Service

D.AWS Cloud

A.Visual Basic Control

B.Text

C.Call Flow

D.Checkbox

E.Web Page

F.Image