A.Genesys

B.Your carrier

C.Your designated contact

D.The Resource Center

A.Contributor

B.Collaborator

C.Write Only

D.Full Access

E.Partial

F.Read Only

A.Use the built-in Dialpad.

B.Use the .NET Client.

C.Use the Call History.

D.Use the Make Call button.

A.A network segment connected directly to Customer Care.

B.A network segment that is not accessible to the public Internet.

C.A network segment that has access to your internal LAN.

D.A network segment that has outbound access to the public Internet.

A.Knowledge base features, such as FAQs and Communities.

B.Call center features such as ACD and scripting.

C.Directory capabilities, such as advanced search, profiles, and keyword searching.

D.Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.