A.It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

B.It is used to view historical data only.

C.It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.It is used to monitor real-time contact center metrics.

E.It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

A.An Abandon is an interaction that disconnects before an agent handles it.

B.Each report contains a pre-defined set of metrics.

C.A queue report only counts interactions handled by an agent.

D.An agent-based report counts any interactions an agent worked with.

E.Reports can be created and then configured.

A.Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

B.Used to monitor real-time contact center metrics.

C.Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

D.Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

E.Used to view historical data only.

A.90 days

B.14 days

C.30 days

D.7 days

A.Performance > Queues Activity

B.Performance > Queues Performance

C.Performance > Queues

D.Performance > My Queues Activity