GCP-GCX Exam Question 6
What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)
GCP-GCX Exam Question 7
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
GCP-GCX Exam Question 8
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
GCP-GCX Exam Question 9
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)
GCP-GCX Exam Question 10
Which role is automatically assigned to a new user?