Online Access Free Genesys.GCP-GCX.v2024-08-03.q100 Practice Test (Page 2)

What additional functionality does Communicate bring to Genesys Cloud CX?

A.Knowledge-based features, such as FAQs and communities.

B.Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

C.Call center features, such as ACD and scripting.

D.Directory capabilities, such as advanced search, profiles, and keyword searching.

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

A.False

B.True

Which report displays the length of each session for one or more agents over a specified period of time?

A.Agent Metrics Report

B.Agent Quality Details Report

C.Agent Login-Logout Details Report

D.Agent Activity Summary Report

If you have not configured an email address to report issues to, Genesys Cloud CX:

A.Collects such emails and stores it until an email address to report issues is configured.

B.Sends the emails to anyone who has the admin role assigned in your organization.

C.Does not route the emails to any email address.

D.Automatically creates an email address and routes all such emails to this address.

What is the distinguishing feature between queues and groups?

A.Both queues and groups have the same ACD capabilities.

B.Queues can be used in Architect flows, while groups cannot.

C.Queues can have agents as members, while groups cannot.

D.Unlike groups, queues allow for more complex scenarios like skill-based routing.

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