Service Level Agreement (SLA)
A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. Some common SLA's are uptime, Response Time, etc.

Cloud Spanner: "Fully managed relational database with unlimited scale, strong consistency, and up to 99.999% availability."

Compute Engine lets you purchase committed use contracts in return for deeply discounted prices for VM usage. These discounts are referred to as committed use discounts. Committed use discounts are ideal for workloads with predictable resource needs. When you purchase a committed use contract, you purchase Compute Engine resources-such as vCPUs, memory, GPUs, local SSDs, and sole-tenant nodes-at a discounted price in return for committing to paying for those resources for 1 year or 3 years. The discount is up to 57% for most resources like machine types or GPUs. The discount is up to 70% for memory-optimized machine types.

Lending DocAI is a pre-packaged AI solution that speeds "up the mortgage workflow processes to easily process loans and automate document data capture, while ensuring the accuracy and breadth of different documents (e.g., tax statements and asset documents)."
https://cloud.google.com/solutions/lending-doc-ai

Anthos: Anthos lets you build, deploy, and manage applications anywhere in a secure, consistent manner. You can modernize existing applications running on virtual machines while deploying cloud-native apps on containers in an increasingly hybrid and multi-cloud world.