A mid-sized SMB needs to scan large volumes or heavy, plastic-coated documents quickly. Why should this customer choose either a flatbed or a sheet-feed scanner?

An SMB customer has been printing in mono but is considering switching to color printing. With which trend does this change in thinking correspond?

Which statement about recycled paper is true?

The IT director at a growing international law firm tells you that the firm doesn't currently have a print security policy, even though they recently recovered from a cyberattack. The director says that the IT department focuses on infrastructure availability, not security. What should you recommend for this customer?

Identify each characteristic on the left as describing either transaction-based sales or contractual partnerships.