Online Access Free Huawei.H21-287_V1.0.v2026-02-05.q63 Practice Test (Page 10)

H21-287_V1.0 Exam Question 41

Which AICC feature is designed to prevent an agent from being overwhelmed by automatically limiting the number of simultaneous interactions they receive?

A.Workload Management within the ICD.

B.The call recording system.

C.The "Do Not Disturb" button on the UAP.

D.The IVR self-service menu.

H21-287_V1.0 Exam Question 42

What is the primary security concern associated with remote agents using softphones on their personal computers?

A.The quality of the agent's headset.

B.The operating system version on the computer.

C.The potential for malware on the computer to intercept voice data or keylogs.

D.The speed of the agent's home internet connection.

H21-287_V1.0 Exam Question 43

A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?

A.All agents must have personal WhatsApp accounts.

B.The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.

C.The IVR must be configured to accept voice messages.

D.The customer must use a specific brand of phone.

H21-287_V1.0 Exam Question 44

What is the primary purpose of a "network diagram" in an AICC proposal or design document?

A.To show the organizational structure of the contact center.

B.To list the phone numbers for the contact center.

C.To describe the IVR menu flow.

D.To illustrate the physical and logical connections between all components, including firewalls, routers, and servers.

H21-287_V1.0 Exam Question 45

In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?

A.Passive taps are less expensive.

B.It provides higher quality recordings.

C.It is the only method supported by the AICC software.

D.It is undetectable by the agent and does not generate any signaling that could impact the call.

Latest Upload: 170NREMT.EMT.v2026-06-06.q125; 124Juniper.JN0-232.v2026-06-06.q60; 159Oracle.1D0-1057-25-D.v2026-06-03.q29; 292NAHQ.CPHQ.v2026-06-03.q396; 266CompTIA.220-1201.v2026-06-03.q196; 173GIAC.GCFE.v2026-06-03.q78; 166HIMSS.CPHIMS.v2026-06-03.q45; 255Google.Professional-Cloud-Architect.v2026-06-03.q165; 166HP.HPE7-A09.v2026-06-02.q48; 187ACDIS.CCDS-O.v2026-06-02.q56

H21-287_V1.0 Exam Question 41

H21-287_V1.0 Exam Question 42

H21-287_V1.0 Exam Question 43

H21-287_V1.0 Exam Question 44

H21-287_V1.0 Exam Question 45

Download PDF File