A privacy impact assessment (PIA) is a systematic process to identify and evaluate the potential privacy impacts of a system, project, program or initiative that involves the collection, use, disclosure or retention of personal data. A PIA should be done first to address privacy risk when migrating customer relationship management (CRM) data to a new system, as it would help to ensure that privacy risks are identified and mitigated before the migration is executed. A PIA would also help to ensure compliance with privacy principles, laws and regulations, and alignment with customer expectations and preferences. The other options are not as important as performing a PIA when addressing privacy risk when migrating CRM data to a new system. Developing a data migration plan is a process of defining and documenting the objectives, scope, approach, methods and steps for transferring data from one system to another, but it does not necessarily address privacy risk or impact. Conducting a legitimate interest analysis (LIA) is a process of assessing whether there is a legitimate interest for processing personal data that outweighs the rights and interests of the data subjects, but it is only applicable in certain jurisdictions and situations where legitimate interest is a valid legal basis for processing. Obtaining consent from data subjects is a process of obtaining their permission or agreement before collecting, using, disclosing or transferring their personal data for specific purposes, but it may not be required or sufficient for migrating CRM data to a new system, depending on the context and nature of the migration and the applicable laws and regulations1, p. 67 Reference: 1: CDPSE Review Manual (Digital Version)

A thin client remote desktop protocol (RDP) is the most effective remote access model for reducing the likelihood of attacks originating from connecting devices, because it minimizes the amount of data and processing that occurs on the remote device. A thin client RDP only sends keyboard, mouse and display information between the remote device and the server, while the actual processing and storage of data happens on the server. This reduces the exposure of sensitive data and applications to potential attackers who may compromise the remote device.
Reference:
CDPSE Review Manual, Chapter 2 - Privacy Architecture, Section 2.3 - Privacy Architecture Implementation1.
CDPSE Certified Data Privacy Solutions Engineer All-in-One Exam Guide, Chapter 2 - Privacy Architecture, Section 2.4 - Remote Access2.

Cloud vendor agreements are the best way to ensure an organization's data retention requirements will be met in the public cloud environment because they define the roles, responsibilities and obligations of both parties regarding the collection, storage, processing and disposal of data in the cloud. They also specify the terms and conditions for data protection, security, privacy, compliance and auditability12. Data classification schemes, automated data deletion schedules and service level agreements (SLAs) are useful tools to manage and monitor data retention, but they do not guarantee that the cloud vendor will adhere to the organization's data retention requirements or that they will be enforceable in case of disputes.

The best reason for a health organization to use desktop virtualization to implement stronger access control to systems containing patient records is that it can improve data integrity and reduce effort for privacy audits. Desktop virtualization is a technology that allows users to access a virtual desktop environment that is hosted on a remote server, rather than on their local device. Desktop virtualization can enhance data privacy by providing stronger access control to systems containing patient records, such as requiring authentication, authorization, encryption, logging, etc. Desktop virtualization can also improve data integrity by ensuring that patient records are stored and processed in a centralized and secure location, rather than on multiple devices that may be vulnerable to loss, theft, damage, or corruption. Desktop virtualization can also reduce effort for privacy audits by simplifying the management and monitoring of data privacy compliance across different devices and locations. Reference: : CDPSE Review Manual (Digital Version), page 153

CDPSE emphasizes outcomes of training-measurable role-based understanding and behavior-over mere completion or absence of incidents. HR mandates (B) and clean audits (D) show activity or point-in-time results, not sustained effectiveness. No incidents (A) is not a reliable indicator of program quality.
Key CDPSE-aligned phrasing (short extract): "Effective awareness is role-based and demonstrated in behavior."