Which of the following techniques seeks to identify the similarities and differences between the groups of customers or users?

Which of the following concepts is used to reduce the errors produced during the manufacturing or service process, increase customer satisfaction, streamline supply chain management, aims for modernization of equipment and ensures workers have the highest level of training?

You are using the IT BSC management tool to apply the practices of IT BSC to the IT function. You want to perform the following functions:
Deliver value

Manage cost

Manage risks

Achieve intercompany synergies

Which process of the IT BSC Measurement tool will you use?

Best practice states that IT governance MUST:

Six months ago, an enterprise's CIO reorganized IT to improve service delivery to the business. Which of the following would BEST demonstrate the effectiveness of the reorganization?