CGEIT Exam Question 396

Which of the following are the objectives of Service Level Management (SLM)?
1. To negotiate SLAs with the customers and to design services in accordance with the agreed service level targets.
2. Defining, documenting, and agreeing the level of IT Services to be provided.
3. Identifying possible future markets that the Service Provider could operate in.
4. Monitoring, measuring, and reporting the actual level of services provided.
5. Monitoring and improving customer satisfaction.
  • CGEIT Exam Question 397

    Which of the following IT governance frameworks provides governance of IT investments, produced by the IT Governance Institute (ITGI), and is a formal statement of principles and processes for IT portfolio management?
  • CGEIT Exam Question 398

    Which aspect of information governance BEST enables an enterprise to avoid duplication of records and promote consistency of data?
  • CGEIT Exam Question 399

    Which of the following is (he GREATEST benefit of using the life cycle approach to govern information assets?
  • CGEIT Exam Question 400

    Which of the following is the MOST appropriate mechanism for measuring overall IT organizational performance?