Key performance indicators (KPIs) are metrics that help measure the performance of IT service delivery and align it with the business goals and stakeholder expectations. KPIs can help the IT governance committee to monitor, evaluate and improve the availability, quality and efficiency of the web-facing infrastructure. KPIs can also help identify and address any issues or risks that may affect the service level agreements (SLAs) or customer satisfaction. KPIs should be established before implementing other measures such as web operations procedures, business continuity plans (BCPs) or customer survey processes, as they provide the basis for setting objectives, targets and benchmarks for these measures. References: ISACA, Performance Measurement Metrics for IT Governance, page 11. datapine, Top 20 IT KPIs - Explore The Best IT KPI Examples & IT Metrics

A policy is a document that defines the rules and guidelines for how an organization conducts its activities and operations. A policy can help to ensure the compliance, consistency, and quality of the organization's performance and outcomes1. A policy typically consists of several components, such as purpose, scope, terms and definitions, roles and responsibilities, procedures, compliance, and review2.
From a governance perspective, one of the most important components of a policy is roles and responsibilities, because it clarifies who is accountable and responsible for implementing, enforcing, monitoring, and improving the policy. Roles and responsibilities can help to establish the authority, accountability, and communication among different stakeholders involved in the policy, such as the board of directors, senior management, business units, IT staff, customers, regulators, etc. Roles and responsibilities can also help to avoid confusion, duplication, or conflict of work among the stakeholders3 .
The governance of enterprise IT (GEIT) is the system by which the current and future use of IT is directed and controlled by an organization. GEIT aims to ensure that IT supports the organization's strategy and objectives, delivers value and benefits, manages risks and resources, and measures performance and outcomes. GEIT requires a clear definition of roles and responsibilities for the IT governance policies, processes, structures, and relationships. Some of the common roles and responsibilities involved in GEIT are:
The board of directors: provides strategic direction, oversight, and approval for IT governance The senior management: provides leadership, support, and guidance for IT governance The business units: provide input, feedback, and collaboration for IT governance The IT function: provides execution, delivery, and improvement for IT governance The audit function: provides assurance, evaluation, and recommendation for IT governance The external stakeholders: provide requirements, expectations, and compliance for IT governance References: What is a Policy? Definition & Examples. Policy Components: Definition & Examples. Roles & Responsibilities in Policy Development. [Policy Development: Roles & Responsibilities].
[What is IT Governance? Definition & Frameworks]. [IT Governance Roles & Responsibilities]. [Roles & Responsibilities in IT Governance].

The board of directors' first course of action when a strategic IT-enabled investment is failing due to unforeseen technology problems should be to assess the business risk and options. This means that the board should evaluate the impact of the technology problems on the business objectives, benefits, costs, and risks of the investment, as well as the feasibility and desirability of alternative courses of action, such as continuing, modifying, suspending, or terminating the investment. This will help the board to make an informed and rational decision based on the best available information and evidence.

The next course of action in response to the CIO's concern is to assess the risk associated with the device.
This means that the CIO should evaluate the potential impact and likelihood of security threats posed by the device, such as data leakage, unauthorized access, malware infection, or privacy violation. The CIO should also consider the benefits and drawbacks of allowing or banning such devices, such as productivity, innovation, user satisfaction, or compliance. A risk assessment can help the CIO to make an informed decision based on facts and evidence, rather than assumptions or emotions. A risk assessment can also provide a basis for defining a risk mitigation strategy, updating the acceptable use policy, or researchingcompetitor usage of similar devices. References := 10 security risks of wearables | CSO Online, Wearable Devices are on the Rise, Presenting New Security Risks, Common privacy and security vulnerabilities in wearable devices, Wearables Device Data Security & Protection | Voler Systems

The success of an enterprise's IT governance framework is ultimately measured by the extent to which it enables the achievement of enterprise goals and objectives. One of the key aspects of IT governance is ensuring that IT investments are aligned with business needs and deliver value to the enterprise. Therefore, a high percentage of IT investments delivering expected benefits indicates that the IT governance framework is effective and successful. References := CGEIT Review Manual (Digital Version), Chapter 1: Framework for the Governance of Enterprise IT, Section 1.1: Introduction to GEIT, Subsection 1.1.2: Benefits of GEIT, Page 9 CGEIT Review Manual (Print Version), Chapter 1: Framework for the Governance of Enterprise IT, Section
1.1: Introduction to GEIT, Subsection 1.1.2: Benefits of GEIT, Page 9
Developing an effective IT governance framework - Wavestone1