Section: Information System Acquisition, Development and Implementation Explanation:
The LEAST is the keyword used in this question, You need to find out a LEAST important factor in the measurement of the productivity.
For the CISA exam you should know the table below which contains information about measurement of a critical success factor.
Measurement of Critical Success Factors
Productivity
Dollars spent per use
Number of transactions per month
Number of transactions per user
Quality
Number of discrepancies
Number of disputes
Number of occurrences of fraud/misuse detection
Economic value
Total processing time reduction
Momentary value of administration costs
Customer service
Turnaround time for customer question handling
Frequency of useful communication to user.
The following were incorrect answers:
The other options presented are more important in the measurement of critical success factor of the productivity.
Reference:
CISA review manual 2014 Page number 159

Section: Information System Acquisition, Development and Implementation
Explanation/Reference:
Business-to-Government(B-to-G) relationships covers all the transactions between companies and
government organizations. Currently this category is infancy, but it could expand quit rapidly as government
use their own operations to promote awareness and growth of e-commerce. In addition to public
procurement, administrations may also offer the option of electronic interchange for such transactions as
VAT returns and the payment of corporate taxes.
For CISA exam you should know below E-commerce models:
Business-to-Consumer (B-to-C) relationships - The greatest potential power of E-commerce comes from
its ability to redefine relationship with customers in creating a new convenient, low-cost channel to transact
business. Companies can tailor their marketing strategies to an individual customer's needs and wants. As
more of its business shifts on-line, a company will have an enhanced ability to track how its customer
interact with it.
Business-to-Business (B-to-B) relationships -The relationship among the selling services of two or more
business opens up the possibility of re-engineering business process across the boundaries that have
traditionally separated external entities from each other. Because of the ease of access and the ubiquity of
the Internet, for example companies can build business process that combine previously separated
activities. The result is faster, higher quality and lower-cost set of transactions. The market has ever
created to subdivision of B-to-B called business-to-small business(B-to-SB) relationships
Business-to-employee(B-to-E) relationships -Web technologies also assist in the dissemination of
information to and among an organization employees.
Business-to-Government(B-to-G) relationships - covers all the transactions between companies and
government organizations. Currently this category is infancy, but it could expand quit rapidly as government
use their own operations to promote awareness and growth of e-commerce. In addition to public
procurement, administrations may also offer the option of electronic interchange for such transactions as
VAT returns and the payment of corporate taxes.
The following were incorrect answers:
The other options presented does not covers all transactions between companies and government
organizations.
The following reference(s) were/was used to create this question:
CISA review manual 2014 Page number 175

Explanation/Reference:
Minimizing single points of failure or vulnerabilities of a common disaster is mitigated by geographically dispersing resources.

Section: Protection of Information Assets
Explanation/Reference:
Explanation:
Minimizing single points of failure or vulnerabilities of a common disaster is mitigated by geographically
dispersing resources.