The auditor should verify whether a right-to-audit clause exists (B) next, because it is a contractual provision that grants the auditor the right to access and examine the records, systems, and processes of the SaaS provider. A right-to-audit clause is important for ensuring transparency, accountability, and compliance of the SaaS provider with the customer's requirements and expectations. A right-to-audit clause can also help the auditor to identify and mitigate any risks or issues related to the SaaS agreement12.
Verifying whether IT management monitors the effectiveness of the environment (A) is not the next step, because it is a part of the ongoing monitoring and evaluation process, not the initial walk-through procedures.
The auditor should first establish the scope, objectives, and criteria of the audit before assessing the performance and controls of the SaaS provider.
Verifying whether a third-party security attestation exists is not the next step, because it is not a mandatory requirement for a SaaS agreement. A third-party security attestation is a report or certificate issued by an independent auditor that evaluates and validates the security controls and practices of the SaaS provider. A third-party security attestation can provide assurance and confidence to the customer, but it does not replace or eliminate the need for a right-to-audit clause3.
Verifying whether service level agreements (SLAs) are defined and monitored (D) is not the next step, because it is not directly related to the audit process. SLAs are contractual agreements that specify the quality, availability, and performance standards of the SaaS provider. SLAs are important for measuring and managing the service delivery and customer satisfaction, but they do not grant or guarantee the right to audit4.

An organization outsourced its IS functions. To meet its responsibility for disaster recovery, the organization should coordinate disaster recovery administration with the outsourcing vendor. This is because the organization remains accountable for ensuring the continuity and availability of its IS functions, even if they are outsourced to a third party. The organization should establish clear roles and responsibilities, communication channels, testing procedures, and escalation processes with the outsourcing vendor for disaster recovery purposes. The organization should not discontinue maintenance of the disaster recovery plan (DRP), as it still needs to have a documented and updated plan for restoring its IS functions in case of a disaster. The organization should not delegate evaluation of disaster recovery to a third party or internal audit, as it still needs to monitor and review the performance and compliance of the outsourcing vendor with respect to disaster recovery objectives and standards. References: CISA Review Manual (Digital Version), [ISACA Auditing Standards]

Comprehensive and Detailed Explanation:
The primary objective of incident management is to restore IT services as quickly as possible based on business criticality, minimizing business disruption.
Root cause analysis (C) is more aligned with problem management, not incident management.
Reporting incidents (B) is important but not the primary objective.
Repairing programs (D) is a corrective activity, not the central goal.
# ISACA Reference: CISA Review Manual 27th Edition, Domain 2 (IT Operations and Business Resilience), section on ITIL incident management process.