Using the COBIT 2019 Governance System Design Workflow allows enterprises to realize a governance system that is tailored to their needs. The COBIT 2019 Governance System Design Workflow is a set of steps that guide enterprises in designing a customized governance system based on their specific context, goals, issues, and priorities. The workflow helps enterprises to identify their current state, desired state, gaps, improvement opportunities, design factors, governance components, roles, responsibilities, practices, activities, inputs, outputs, goals, metrics, and road map for implementing their governance system. The workflow also helps enterprises to balance competing requirements and resolve conflicts among stakeholders. By following the workflow, enterprises can design a governance system that fits their unique needs and delivers value to their business. References: : COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 29 2 : COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 31

Reference https://www.slideshare.net/ChristianFNissen/introduction-to-cobit-2019-and-it-management-140511572 (70)

Explanation
The management objective APO09 Managed Service Agreements involves ensuring that IT services are delivered in accordance with agreed-upon service levels and costs. This management objective covers the activities of defining, negotiating, establishing, monitoring, reporting, and reviewing service agreements between service providers and service consumers. This management objective is most relevant for an enterprise that plans to outsource all of its noncore IT operations but wants to ensure the proper level of governance, risk and compliance (GRC) controls. By applying this management objective, the enterprise can improve its service governance and management capabilities, ensure alignment of IT services with business strategy and objectives, enhance service performance and outcomes, and increase service consumer satisfaction and value realization. This management objective also involves ensuring that the outsourced IT services comply with the applicable laws, regulations, standards, guidelines, contracts, or agreements that govern the information and technology activities of the enterprise, as well as with the enterprise's policies, procedures, processes, practices, etc. This management objective also involves managing the risks associated with outsourcing IT services such as loss of control, vendor lock-in, quality issues, security breaches, etc.References: : COBIT 2019 Process Reference Guide: Governance and Management Objectives: page
63-65 : COBIT 2019 Implementation Guide: page 49-50

Explanation
The performance measurements are the indicators that measure the progress and outcomes of the EGIT implementation program plan against the predefined success criteria such as key performance indicators (KPIs), key goal indicators (KGIs), key risk indicators (KRIs), etc. The performance measurements help to evaluate the effectiveness, efficiency, and value of the EGIT implementation program plan, as well as to identify and address any issues, risks, or gaps that may arise during the execution of the program. The projects that should be included when reporting on performance measurements related to an EGIT implementation program plan are all projects deemed appropriate by IT management. IT management is the function that is responsible for planning, organizing, directing, controlling, and monitoring the information and technology activities in an enterprise. IT management is also responsible for selecting, prioritizing, balancing, monitoring, evaluating, and optimizing information and technology investments and initiatives that support business strategy and objectives. IT management has the authority and discretion to decide which projects are relevant and important for reporting on performance measurements related to an EGIT implementation program plan, based on factors such as project scope, size, complexity, duration, cost, risk, interdependencies, alignment, value, etc. By including all projects deemed appropriate by IT management when reporting on performance measurements related to an EGIT implementation program plan, the enterprise can ensure that the report covers the most significant and critical aspects of the program, and that it provides a comprehensive and accurate picture of the program status and performance12 1: COBIT 2019 Implementation Guide:
page 51-52 2: COBIT 2019 Framework: Governance and Management Objectives: page 20-21