A.Enterprise roles and organizational structures

B.Enterprise process practices and activities

C.Enterprise procedures and job descriptions

A.Provides the basis to undertake an assessment on the process dimension

B.Provides the basis for one or more Process Assessment Models

C.Provides the mechanism whereby defined Process Assessment Models ire related to the measurement framework

D.Forms the basis of a process capability assessment for the Capability Dimension

A.Service delivery is facilitated by adopting the latest technology innovations

B.Effective communication channels are established across all levels of management

C.Desired value is delivered through a roadmap of incremental changes

A.Physical infrastructure

B.Processes

C.IT Goals

D.Policies

A.Process activities with detailed procedures

B.Policies and standards used within the enterprise

C.Relevant inputs and outputs with source and destination